LEAD THE WAY
Our products are beautiful, functional and great for the
planet. We want to empower people to make simple,
sustainable choices every day. Together, we can move
toward a better future.
Refund Policy
Customer Returns
We stand behind all our products. And, your satisfaction is our priority. We offer 30 day free returns. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Goods in a non-resaleable condition cannot be returned. Additional non-returnable items include Gift Cards.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only full-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ante.co
Return Shipping Costs
To return your product, you should mail your product to your nearest ANTE Depot. Please contact support@ante.co to find the nearest address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ante.co.
